|
|
|
Focus on Customer Service Focus on Customer Service The definition of Customer is "a buyer of goods or
services." One of the definitions of Service is "friendly
help." So why is it so hard to find these days? Customer
Service, where have you gone? When you place an order for title work do you always get the
best possible Customer Service? Do you always get to talk to the nicest
people on the phone who are ready and willing to help? Does this very
important part of the transaction help you to feel confident about whether
the title company is getting it right? The same question applies to receiving your title commitment in
a timely manner, and receiving an accurate product; scheduling the closing
and getting your closing figures in an appropriate time frame so everyone
knows what to bring to closing. These things are important parts of a
sale of real estate and need to be completed in a manner acceptable to you
and your clients, buyer or seller. Delays and problems are somewhat inherent to a real estate
transaction, so the thing that sometimes become most important is how well
your title company handles those problems that crop up. Do they notify
you in a timely manner when there are problems in the chain of title which
may cause a delay? Are they friendly and courteous when working with
you to resolve title clearance issues or problems with escrows or
funding? Some of the things you can do to assist the title company in
providing you with excellent customer service is to order the title work
early in the process and send in a complete copy of the sales contract,
including any addendums, changes, adjustments, counter offers, etc. along
with copies of prior title policies if available. There is no worse
feeling at the closing table when we find out that the sales price has
chanced and we didn't know about it, or worse yet, the lender doesn't
know. A last minute change like that could cause the transaction
to be reviewed or recast by the lender's underwriting department, which could
create a very unwelcome delay, a lot of stress for the parties, and a collapse
of Customer Service. At Benchmark Title our motto is "Quality, Accuracy,
Service." There is that word, "service" again, and we pride
ourselves on hitting the mark on each and every deal we handle for you, our
valued customer. Which is why we've developed the
"ONLYS." The "ONLYS" are the extra things we do for
you that you can't get anywhere else. These are the things that help
Benchmark outshine our competition, and help you to provide the best possible
Customer Service to your clients. ONLY Benchmark has SureClose,
an online transaction management system which gives you free access to your
title and escrow documents 24/7. ONLY Benchmark offers you Docs on Disc,
providing copies of your closing documents on a CD at closing. ONLY
Benchmark gives "Policy at the Table", allowing you to leave the
closing table with owners and loan policies of title insurance in hand.
That is our definition of Customer Service - going above and beyond to give
you the best, so you in turn can give the best to your clients. Any questions can be directed to Benchmark Title at
618-239-3750. Please feel free to call or email:
|
Be the first in your
office to try out SureClose.com,
Benchmark Title's new FREE online transaction management system. Why waste
time making status phone calls or standing by the fax waiting for your title
commitment when you can get what you need instantly from your own computer.
Visit SureClose.com for more
information or call April
Tolan, our SureClose Specialist, at 618-239-3750 for your sign-on so you
can start saving yourself time and money today. We'll even give you and your
clients a free CD at closing containing copies of their closing documents. Give me my policy! Did you know that
lenders and home buyers now receive their title policies at the closing
table? Contact Michelle
Null, VP Escrow Operations, to learn more about this exciting new
program. Ready to refi? Lenders and
homeowners will want to hear about our fantastically low new refinance rates.
Contact us today for a quote! Why wait? You can place your
next title order now by clicking here. Customer Feedback
Line |
||||
|
We send special notices and tips to customers who have given
us their |
|||||
